Shipping policy

All shipping costs are calculated at checkout and depend on the weight and final destination of shipment.

We endeavour to post orders at least 2 business days after order date, but please appreciate at busy times there may be delays. If your order is urgent, please contact us and we’ll attempt to meet your demands where possible.

We do not send orders with untracked services.

Customs Charges

Customers outside the EU may incur customs charges levied at the point of delivery, this is not the responsibility of Office PSR. Such charges may be import duties, VAT, handling charges or a combination of all three. We do not reimburse any of these charges and further clarification relating to these should be investigated with the local tax office. We do not declare packages as gifts. 

Customs Charges

Customers outside the EU may incur customs charges levied at the point of delivery, this is not the responsibility of Office PSR. Such charges may be import duties, VAT, handling charges or a combination of all three. We do not reimburse any of these charges and further clarification relating to these should be investigated with the local tax office. We do not declare packages as gifts. 

Returned Orders

If a package is return because it has not been collected by the customer, we will only resend the package if the shipping fee is re-paid. We will not offer refunds for orders in this instance.  The same applies where an incomplete or incorrect address has been provided.

Lost Orders

It is very rare when using a tracked service but in the instance of lost packages, we would consider a package lost after 30 days within France and 90 days internationally. The majority of lost packages are eventually returned to us.

If you have any further questions relating to shipping, please do not hesitate to get in touch.